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U.S. Call Centers Seeking Mexicans Who Sound American


Written By: Christine Dantz

U.S. companies are finally starting to grasp that Americans loathe contacting call centers located in India. That's great…right? Well, yes and no. Yes, they are giving U.S. residents someone who sounds American, but they aren't calling America. Teletech, a billion-dollar international outsourcing firm, operates a call center in Mexico City that hires discriminately…applicants must sound American.

Profiting Off Deportation

While Congress continues to argue and prove unable to pass a comprehensive immigration reform bill, companies like TeleTech are profiting from America's current indiscriminate deportation policies.

Illegal immigrants deported back to Mexico need work, those who grew up in the U.S. speak Spanish "like a foreigner," often making it even more difficult to find work. With TeleTech, sounding "American" is a step towards employment. Two-thirds of the employees at the call center in Mexico City were once residence of the United States.

U.S. Call Centers Closing

Teletech is doing so well, that the company is opening four new centers in Mexico during 2014. At the same time, U.S. call centers are closing and reducing staff across the country.

  • CenturyLink is closing a call center in Grand Junction, Colorado., an undisclosed number of employees were given a four-month notification to relocate to another office or find new employment.
  • Another CenturyLink Call Center in Medford, Oregon will be closing. The center will lay off 114 workers when it closes on June 6 and the calls will be routed to another company location in La Crosse, Wisconsin.
  • Sprint is closing call centers in Sacramento, California, Elmsford, New York, and Overland Park, Kansas, as well as laying off 400 employees in Orlando, Florida and another 450 in Fort Worth, Texas.

The U.S. deported about 250,000 people to Mexico in 2013, that number is more than enough to keep U.S. call centers sounding American.

 

 
   
       
 
       
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